Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Barbara A. Shinehouse

Barbara A. Shinehouse

March 5, 2026

5  out of  5
rating by Barbara A. Shinehouse
"Erica was extremely helpful with some recent insurance questions and made sure I had the information I needed."
We responded:
"Thank you so much for the 5-stars, Barbara! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
Profile photo of Joanne Smits

Joanne Smits

March 4, 2026

5  out of  5
rating by Joanne Smits
"Jim was excellent. He had a quote and insurance for me over the phone in minutes. It couldn't have been any easier. I highly recommend using him for all your insurance needs.""
We responded:
"Wow, thank you for the 5-star review, Joanne! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
Profile photo of Cathina Smith

Cathina Smith

March 2, 2026

5  out of  5
rating by Cathina Smith
"I've mostly dealt with Erica for any questions involving our auto and house insurance. She has always been very friendly and competent. I would recommend giving her a call for any insurance needs."
Profile photo of Mike Kelley

Mike Kelley

March 2, 2026

5  out of  5
rating by Mike Kelley
"Bought a car on a Friday. Called and left a message to update insurance for Jim who was out until early the next week. Monday morning my new insurance card was in my email. Swell service. Thanks, Mike Kelley"
We responded:
"Thank you so much for the 5-star rating, Mike! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
Profile photo of Ryan Emilio

Ryan Emilio

February 24, 2026

5  out of  5
rating by Ryan Emilio
"Jim and his team have been amazing! I’ve been with them since they opened in Middlebury. They have taken great care of me."
We responded:
"Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here at State Farm Agent Jim Soriano’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!"
Profile photo of Lena Wasmus

Lena Wasmus

February 23, 2026

5  out of  5
rating by Lena Wasmus
"Great company Very personable"
We responded:
"Thank you for the fantastic review, Lena! We are always here to help with your insurance needs here in Middlebury . "
Profile photo of Peter Sidel

Peter Sidel

February 19, 2026

5  out of  5
rating by Peter Sidel
"In my capacity as a real estate developer, I have worked with insurance agents in my career from nearly 30 states in the US. Rarely have I ever worked with an agent as good as Jim Soriano. He is responsive, prompt and knowledgeable. He is also very pleasant and personable. He is the embodiment of the word "professional.""
We responded:
"Thanks for the 5-stars! We appreciate your feedback. And as promised we have 6 fresh inches of snow for skiing this weekend. Enjoy. Jim "
Profile photo of Chris Donovan

Chris Donovan

February 17, 2026

5  out of  5
rating by Chris Donovan
"good service lower rates"
We responded:
"We are grateful for your 5-star review, Chris! Thanks for taking a moment to share your positive rating of State Farm Agent Jim Soriano’s Team here in Middlebury . "
Profile photo of Sean Cudahy

Sean Cudahy

May 2, 2025

5  out of  5
rating by Sean Cudahy
"Jim was excellent. He had a quote for me over the phone in minutes. It couldn't have been any easier. I highly recommend using him for all your insurance needs."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Helena Wu

Helena Wu

April 9, 2025

5  out of  5
rating by Helena Wu
"Great service and savings! Efficient, courteous, knowledgeable service."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Rebecca Brown

Rebecca Brown

April 9, 2025

5  out of  5
rating by Rebecca Brown
"Perfection! I couldn't have asked for an easier or more timely process while also being informed about my best options specific to my situation."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Michelle Nichols

Michelle Nichols

March 12, 2025

4  out of  5
rating by Michelle Nichols
"they are very courteous and explain everything in a way that is easy to understand and will take the time to answer all your questions"
We responded:
"Hi Michelle, Your feedback is valued, and we appreciate the 4 stars! We’re so glad you had a good experience with us. Thank you for choosing State Farm for your insurance needs. If there is anything we can do to improve our service please let me know. Jim Soriano "
Profile photo of Victoria O'Niel

Victoria O'Niel

February 11, 2025

5  out of  5
rating by Victoria O'Niel
"Jim and his team are always on the spot. They do not let any detail slide and they respond immediately to me when there has been a crises or even a small change that I'd like to discuss. Recently, I called to put in a claim for my windshield - I called Jim, not the 800# for State Farm. I texted him the receipt I paid for the windshield and he sent me a check literally right then and there! They are the best :)"
We responded:
"Thank you Victoria so much for the wonderful review. Glad we could help you with your glass claim. Jim "
Profile photo of Sara Kennedy

Sara Kennedy

January 15, 2025

5  out of  5
rating by Sara Kennedy
"Jim is super helpful. Very quick to respond. Friendly and easy to work with. Always a positive experience"
We responded:
"Hi Sara Thanks so much. Glad we could help you save on your home and auto insurance. "
Profile photo of Richard Dee

Richard Dee

December 11, 2024

5  out of  5
rating by Richard Dee
"I’m so glad I found this excellent insurance company. Ariel helped me out quickly and efficiently."
We responded:
"We appreciate your review Richard! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach to Ariel or anyone in our office. We are here to help!"
Profile photo of Alazar A

Alazar A

November 26, 2024

5  out of  5
rating by Alazar A
"Great customer service!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Profile photo of Melissa Lau

Melissa Lau

November 26, 2024

5  out of  5
rating by Melissa Lau
"Jim and Ariel have provided prompt and courteous service while helping us to save on our homeowner’s policy. So glad we found them!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Nancy Cyr

Nancy Cyr

June 24, 2024

5  out of  5
rating by Nancy Cyr
"Ariel Rotax made the process of setting up homeowners' insurance for our new home smooth and stress-free! She answered all of our questions and was very available and receptive to all our needs."
We responded:
"Thanks For the Feedback Nancy we really appreciate your business. "
Profile photo of Shireen Farr

Shireen Farr

June 23, 2024

5  out of  5
rating by Shireen Farr
"Ariel assisted us with our relocation transition of policies with great care and speed. We appreciated the super quick responses for our transactions and the professionalism! It's comforting to know that there are real people who are knowledgeable and care about your assets as much as you do. We look forward to a long healthy relationship!"
We responded:
"Thanks so much for the feedback. we look forward to long and healthy relationship as well. "
Profile photo of Jordyn Juaire

Jordyn Juaire

June 21, 2024

5  out of  5
rating by Jordyn Juaire
"We switched from Geico, which we had for YEARS; both of us have great driving records and no accidents, yet our insurance kept going up… after speaking with Ariel, her and Jim not only got us coverage we needed but at a great price as well!! We’re saving close to $50/mo on the same coverage! Thank you!"
We responded:
"Glad we could help you save Jordyn we appreciate the feedback "
Profile photo of Kelley Knight

Kelley Knight

May 1, 2024

5  out of  5
rating by Kelley Knight
"Ariel Rotax from State Farm has been great. I explained to her what I was looking for, emailed her my current coverage, and I had a quote within an hour. Ariel Rotax has been prompt and professional, making me feel at ease with moving from an agency where I had been a client for over 15 years. Her efficiency, competency, and attention to detail have been appreciated. Ariel made the process of changing to State Farm a quick and easy process. Thank you!"
We responded:
"Thanks"
Profile photo of John Callahan

John Callahan

April 19, 2024

5  out of  5
rating by John Callahan
"Great service excellent rates"
Profile photo of Richard Finnessey

Richard Finnessey

March 18, 2024

5  out of  5
rating by Richard Finnessey
"Very pleased with jim and his staff! Great people and are always there to help any time i've needed anything or questions with my business auto policy"
We responded:
"Thanks Richard "
Profile photo of Gerd Krahn

Gerd Krahn

March 15, 2024

5  out of  5
rating by Gerd Krahn
"Ariel Rotax handled all my insurance needs with efficiency, competency, and friendliness. I explained what I was looking for in auto, home and umbrella policies which took about 10 minutes on the phone. She emailed me quotes within a hour and I was a happy State Farm customer shortly after that. I especially appreciate Ariel's respect for my time. She made the process quick and easy."
We responded:
"Appreciate the feedback it really helps "
Profile photo of Saqib Mohy Ud Din

Saqib Mohy Ud Din

March 15, 2024

5  out of  5
rating by Saqib Mohy Ud Din
"I highly recommend dealing with this office particularly "Ariel", she is very professional in her field. 5 Starts, definitely!"